Frequently Asked Questions

How Do I place an order?

Shopping at Bay Sweet Shop is really easy. Just look through the products and click to buy, adding the quantity required. When you've finished shopping simply go to the Checkout where we will take all the details needed to process your order. Once the order has been processed you will receive an order confirmation to your email.

Allergy Information

All ingredients are listed on each product description, please take a look before purchasing. Due to the wide range of products that we stock from various suppliers, we cannot guarantee that our products are free of nuts or nut traces.

Will my Card details be safe?

We make the greatest effort to ensure the possible standards of online security. We use a secure payment gateway and do not store any credit/debit card information on our systems or at our premises. All card payments are made to Bay Sweet Shop. This is the name you will see on your credit card or bank statement.

How Can I Pay?

We accept payment by Paypal and most major Credit/ Debit cards including Visa, Mastercard and Maestro.
Once you have placed your order and gone to the checkout, we will guide you on the rest.

What if my item arrives damaged?

We pack all orders carefully and securely so if your item arrives damaged, please contact us within 48 hours of receipt. Please send photos of the damaged stock so we can correct the problem for you and inform the Delivery company. Please quote your order number in all correspondence.